Frequently Asked Questions

Quick answers and fixes for common issues

Connection & setup

My Mac doesn't detect my laser engraver

The engraver doesn't show up in the device list? It's almost always the USB connection — charge-only cables, USB-C quirks on modern Macs, or a missing serial driver. Here's how to track it down.

I can't connect to my laser over WiFi

Connect fails or times out? Check the controller type, the network, the IP and port, and the macOS Local Network permission — in that order.

Machine & jobs

My laser moves to the wrong place when I start a job

The head drives to the edge of the machine instead of your workpiece? That is a machine with no homing cycle — it has never found the corner of its own bed. Two clicks to fix.

Air assist isn't working on my laser

The machine answers error:20, or the pump stays silent with no error at all? The first is a firmware limit, the second is wiring — here's how to tell them apart.

Licensing & purchase

My license key won't activate

Internet connection, the full key with dashes, and the 3-device limit cover almost every case. Plus: moving to a new Mac, offline use, and lost keys.

Looking for tutorials and comparisons instead? Browse the guides. Can't find your answer here? Contact support — we typically respond within 24 hours.