Frequently Asked Questions

Quick answers and fixes for common issues

Connection & setup

My Mac doesn't detect my laser engraver

The engraver doesn't show up in the device list? It's almost always the USB connection — charge-only cables, USB-C quirks on modern Macs, or a missing serial driver. Here's how to track it down.

I can't connect to my laser over WiFi

Connect fails or times out? Check the controller type, the network, the IP and port, and the macOS Local Network permission — in that order.

Licensing & purchase

My license key won't activate

Internet connection, the full key with dashes, and the 3-device limit cover almost every case. Plus: moving to a new Mac, offline use, and lost keys.

Looking for tutorials and comparisons instead? Browse the guides. Can't find your answer here? Contact support — we typically respond within 24 hours.